‍ ‍Bristol Children's Charity Privacy & Cookie Policy

Last reviewed: June 2026

1.  Introduction

Bristol Children's Charity is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Bristol Children's Charity is the data controller for the purposes of UK GDPR. Our registered address is available via the Charity Commission (Charity No. 276333).

2.  Information We Collect

2.1  Information you provide directly

  • Name, address, email address and telephone number when you contact us, make a donation, or sign up for our newsletter

  • Payment details when making a donation (processed securely via our payment provider — we do not store card details

  • Gift Aid declarations including your full name and home address

  • Any information you share when applying to volunteer or attend our events

2.2  Information collected automatically

  • Technical data such as IP address, browser type, and pages visited, collected via cookies and analytics tools (see Section 6)

3.  How We Use Your Information

We use your personal data to

  • Process donations and claim Gift Aid where applicable

  • Send you updates about our work, campaigns, and events (where you have given consent)

  • Respond to your enquiries and manage your relationship with us

  • Comply with legal and regulatory obligations

  • Improve our website and communications

Our lawful basis for processing is consent (for marketing), legitimate interests (for administrative and operational purposes), and legal obligation where required.

4.  Sharing Your Information

We will not sell or rent your personal data. We may share data with trusted third parties only where necessary, including:

  • Payment processors for donation transactions

  • IT and email service providers who support our operations

  • HMRC for Gift Aid claims

  • Regulatory bodies such as the Charity Commission where legally required

All third parties are required to handle your data securely and in accordance with UK GDPR.

5.  Retention

We retain personal data only for as long as necessary. Donor records are kept for seven years for accounting and Gift Aid purposes. Marketing preferences are reviewed annually. You may request deletion of your data at any time (see Section 7).

6.  Cookies

6.1  What are cookies? ‍

Cookies are small text files placed on your device when you visit our website. They help us understand how visitors use our site and improve your experience.

6.2  Cookies we use

  • Essential cookies – required for the website to function (e.g. security, session management). These cannot be disabled.

  • Analytics cookies – we use Google Analytics to understand how visitors navigate our site. This data is anonymised and aggregated. You can opt out via your cookie preferences

  • Functionality cookies – remember your preferences (e.g. cookie consent choices). ‍

6.3  Managing cookies

When you first visit our website, you will be asked to consent to non-essential cookies. You can change your preferences at any time via the cookie settings link in our website footer. You can also control cookies through your browser settings, though disabling certain cookies may affect website functionality.

7.  Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request erasure of your data

  • Object to or restrict certain processing

  • Withdraw consent at any time (this does not affect processing carried out before withdrawal)

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at bristolchildrenscharity@gmail.com We will respond within one month.

8.  Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website with the date it was last reviewed.